Not completely satisfied? You have 7 days from the date of delivery to return or exchange your item. Your happiness is our priority!
7 Days Return
Full refund or exchange within 7 days of delivery
Free Returns
Free return shipping on all eligible items
Easy Exchange
Quick and hassle-free product exchange
Return Process
Follow these simple steps to initiate your return or exchange:
1
Contact Us
Email hello@ladymine.com with your order number and reason for return
2
Get Approval
We'll send you return instructions and shipping label
3
Pack & Ship
Pack items securely and ship back within 7 days
4
Refund/Exchange
We process within 5-7 business days of receipt
Conditions for Return
To be eligible for a return or exchange, please ensure:
Time Frame: Items must be returned within 7 days of delivery date
Condition: Items must be unused, unopened, and in original packaging with all seals intact
Proof of Purchase: Order number or receipt is required for all returns
Original Packaging: Please include original product packaging and any accessories
Fragrance Products: Due to hygiene reasons, fragrance products must be unopened and seals intact
⚠️ Non-Returnable Items
The following items cannot be returned or exchanged:
Items returned after 7 days from delivery date
Products that have been opened, used, or with broken seals
Gift cards or promotional items
Sale items (unless damaged or defective)
Customized or personalized products
Refund Information
Once we receive and inspect your returned item:
Processing Time: 5-7 business days after receiving your return
Refund Method: Refunds will be issued to your original payment method
Shipping Costs: Original shipping charges are non-refundable unless the return is due to our error
Partial Refunds: May be granted for items not in original condition, damaged, or missing parts
Notification: You will receive an email confirmation once your refund is processed
💳 Refund Timeline: Please allow 3-5 additional business days for your bank or credit card company to process the refund to your account.
Exchange Policy
Want to exchange an item for a different size, color, or product?
Free Exchange: We offer free exchanges on eligible items
Process: Contact us to initiate an exchange, and we'll reserve your new item
Shipping: Return shipping label provided for exchange items
Price Difference: If exchanging for a higher-value item, you'll pay the difference; for lower-value items, we'll refund the difference
Damaged or Defective Items
We stand behind the quality of our products. If you receive a damaged or defective item:
Contact us immediately at hello@ladymine.com within 7 days of delivery
Please provide your order number and photos of the damaged item
We will arrange for a free return and send a replacement promptly
Full refund available if replacement is not preferred
Return Shipping Address
Returns Address
24X7 New York Salon
Sm Plaza, GT Road,
Aligarh - 202001
Uttar Pradesh, India
Registered Office
Regd.
HIG IInd, 109, Swarn Jayanti Nagar,
Aligarh, Uttar Pradesh - 202001
India
+91 9718425000 | +91 9760099769
hello@ladymine.com
Frequently Asked Questions
❓ How do I initiate a return?
Email us at hello@ladymine.com with your order number and reason for return. We'll respond within 24 hours with instructions.
❓ How long does it take to get my refund?
Once we receive your return, please allow 5-7 business days for inspection and processing. Refunds then take 3-5 business days to appear in your account.
❓ Can I exchange for a different product?
Yes! We offer free exchanges. Contact us with your order number and the item you'd like to exchange for, and we'll guide you through the process.
❓ Who pays for return shipping?
We provide free return shipping for exchanges and defective items. For standard returns, the customer is responsible for return shipping unless the return is due to our error.
